Tóm tắt nội dung: "Whether consulting, working on projects, or teaching, whenever I need credible, detailed, relevant metrics and insights into the current capabilities and performance of the software engineering profession, I always turn first to Capers Jones' work. In this important new book, he and Olivier Bonsignour make the hard-headed, bottom-line, economic case, with facts and data, about why software quality is so important. I know I'll turn to this excellent reference again and again." -Rex Black,...