Tóm tắt nội dung: Change in business and in life is a constant, and it creates issues and problems that impact the ability to compete. HR professionals must have a deep and broad understanding of change as an aspect of business and understand and be facile in the tools and technologies for managing change successfully to help ensure improved business results. This means becoming a change agent, capable of sensing, leading and managing people and organizations through anticipated and unanticipated change.