Tóm tắt nội dung: Chapter 16b: Answer key about QUALITY MANAGEMENT 1. Answer: d Project quality management includes the processes required to ensure that the project will satisfy the needs for which it was undertaken. It includes ‘‘all activities of the overall management function that determine the quality policy, objectives, and responsibilities and implements them by means such as quality planning, quality control, quality assurance, and quality improvement, within the quality system.’’...