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Tóm tắt nội dung: The majority of organisations today, both public and private, include customer satisfaction as a primary business or organisational objective. Indeed, most aim to deliver high levels of customer satisfaction and many have made significant investments in Customer Care or Customer Service programmes. The ability to set customer satisfaction objectives is dependent on the organisation’s ability to understand the priorities of its customers in the first place, and subsequently to put in place...

Customer Satisfaction Research.pdf

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