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Tóm tắt nội dung: Up-to-date information about customer satisfaction is important for successful management of complex projects. The importance of customer satisfaction is emphasized in the case of project- based organizations, where a customer often plays an integral role in the project delivery process. Turner and Keegan (2001, p. 256) elegantly define project-based organization as an organization in whic

measuring customer satisfaction in the context.pdf

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