Tóm tắt nội dung: Chapter 16a: Question about QUALITY MANAGEMENT 1. The processes required to ensure that the project will satisfy the needs for which it was undertaken include all activities of the overall management function that determines the quality policy, objectives, and responsibilities and implements them by means such as quality planning, quality control, quality assurance, and quality improvement, within the quality system. This is called: a. b. c. d. Quality assurance. Quality control. Quality planning....