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1 2019-03-26 856.84 KB Chapter01 v02.pdf
2 2019-03-26 3.75 MB Chapter75.pdf
3 2019-03-26 3.59 MB Chapter89.pdf
4 2019-03-26 2.89 MB CCNA Exp1 chapter09 Ethernet.pdf
5 2019-03-26 1.58 MB CCNA Exp1 chapter02 Communicating over the Network.pdf
6 2019-03-26 1.74 MB CCNA Exp4 chapter01 Introduction To WANs.pdf
7 2019-03-26 1.73 MB CCNA Exp1 chapter08 OSI Physical Layer.pdf
8 2019-03-26 2.12 MB CCNA Exp1 chapter07 Data Link Layer.pdf
9 2019-03-26 2.25 MB CCNA Exp1 chapter06 Addressing the Network.pdf
10 2019-03-26 2.15 MB CCNA Exp1 chapter05 OSI Network Layer.pdf
11 2019-03-26 1.63 MB CCNA Exp1 chapter04 OSI Transport Layer.pdf
12 2019-03-26 1.79 MB Chapter1 Mang May tinh.pdf
13 2019-03-26 2.70 MB CCNA Exp1 chapter03 Application Layer Functionality and Protocols.pdf
14 2019-03-26 417.04 KB CRM Unplugged Chapter 1.pdf
CHAPTER 1 A New, More Strategic Approach to CRM. Industry Leaders Show the Way.A Clearer Definition of CRM Is Required. Three Lessons from Leaders. The 1990s saw widespread investment by companies in software applications that automated their sales, service,
15 2019-03-26 230.12 KB CRM Unplugged Chapter 6.pdf
CHAPTER 6 An Enterprise-Wide Approach to CRM. What Is Customer Strategy and How Does It Help? How Customer Strategy Relates to Corporate and Functional Strategy Key Components of an Effective Customer Strategy Enterprise Marketing Management
16 2019-03-26 209.72 KB CRM Unplugged Chapter 5.pdf
CHAPTER 5 Demand Visibility and Response Demand Visibility Best Practices for Increased Visibility Responding to Market Demand Best Practices for Demand Responsiveness Science of Revenue Management Power of Pricing
17 2019-03-26 719.78 KB CRM Unplugged Chapter 4.pdf
CHAPTER 4 Customer Intelligence: The Science of Customer Insight. How Harrah’s Used Customer Insight to Turn the Tables on the Gaming Industry Seven Dimensions of Customer Insight Define a Scientific Process for Leveraging Customer Insight Building Blocks
18 2019-03-26 225.28 KB CRM Unplugged Chapter 3.pdf
CHAPTER 3 Strategy First: Aligning CRM with Company Strategy. Using an Analytical Framework for Defining Strategy Distinguishing Competitive Advantage from Other Types of Benefits How Competitive Advantage Manifests Itself in Operations Identify CRM Initiatives
19 2019-03-26 395.29 KB CRM Unplugged Chapter 2.pdf
CHAPTER 2 A Review of CRM Failures What Went Wrong with CRM CRM Contributes to a Scary Halloween for Hershey Why CRM Projects Fail. RM is expected to remain an important part of the commercial and government landscape, with projections of 9 percent
20 2019-03-26 300.60 KB CRM Unplugged Chapter 7.pdf
CHAPTER 7 Implementing CRM Successfully Implementation Guidelines for Success. I n previous chapters, we showed how the lack of strategic alignment, customer insight, and coordination of customer priorities across functional areas leads to unsatisfactory

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