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81 2015-08-25 15.54 MB Chapter 11.avi
82 2015-08-25 13.26 MB Chapter 10.avi
83 2015-08-25 15.06 MB Chapter 9.avi
84 2015-08-25 12.54 MB Chapter 8.avi
85 2015-08-25 15.04 MB Chapter 7.avi
86 2015-08-25 8.27 MB Chapter 6.avi
87 2015-08-25 16.73 MB Chapter 5.avi
88 2015-08-25 17.27 MB Chapter 4.avi
89 2015-08-25 15.50 MB Chapter 3.avi
90 2015-08-25 8.07 MB Chapter 1.avi
91 2014-05-10 2.75 MB Chapter 05 ACLs.ppt
92 2014-05-10 2.57 MB Chapter 02 PPP.ppt
93 2019-03-26 417.04 KB CRM Unplugged Chapter 1.pdf
CHAPTER 1 A New, More Strategic Approach to CRM. Industry Leaders Show the Way.A Clearer Definition of CRM Is Required. Three Lessons from Leaders. The 1990s saw widespread investment by companies in software applications that automated their sales, service,
94 2019-03-26 230.12 KB CRM Unplugged Chapter 6.pdf
CHAPTER 6 An Enterprise-Wide Approach to CRM. What Is Customer Strategy and How Does It Help? How Customer Strategy Relates to Corporate and Functional Strategy Key Components of an Effective Customer Strategy Enterprise Marketing Management
95 2019-03-26 209.72 KB CRM Unplugged Chapter 5.pdf
CHAPTER 5 Demand Visibility and Response Demand Visibility Best Practices for Increased Visibility Responding to Market Demand Best Practices for Demand Responsiveness Science of Revenue Management Power of Pricing
96 2019-03-26 719.78 KB CRM Unplugged Chapter 4.pdf
CHAPTER 4 Customer Intelligence: The Science of Customer Insight. How Harrah’s Used Customer Insight to Turn the Tables on the Gaming Industry Seven Dimensions of Customer Insight Define a Scientific Process for Leveraging Customer Insight Building Blocks
97 2019-03-26 225.28 KB CRM Unplugged Chapter 3.pdf
CHAPTER 3 Strategy First: Aligning CRM with Company Strategy. Using an Analytical Framework for Defining Strategy Distinguishing Competitive Advantage from Other Types of Benefits How Competitive Advantage Manifests Itself in Operations Identify CRM Initiatives
98 2019-03-26 300.60 KB CRM Unplugged Chapter 7.pdf
CHAPTER 7 Implementing CRM Successfully Implementation Guidelines for Success. I n previous chapters, we showed how the lack of strategic alignment, customer insight, and coordination of customer priorities across functional areas leads to unsatisfactory
99 2014-05-10 3.47 MB Chapter 06 Teleworker Services.ppt
100 2014-05-10 5.79 MB Chapter 08 Network Troubleshooting.ppt

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